Limevia Cosmetic – Return & Refund Policy

Last Updated: 30 October 2025

Thank you for shopping with Limevia Cosmetic, a brand dedicated to delivering high-quality beauty and personal care products at affordable pricing. We truly value your trust in our brand. This Return & Refund Policy outlines our guidelines for product returns, exchanges, cancellations, and refunds. By placing an order with us, you acknowledge and agree to the details mentioned in this policy.

1. Purpose of This Policy

Our aim is to ensure transparency and customer satisfaction. Since cosmetics and personal care items fall under safety, hygiene, and skin-contact categories, we have to follow strict return and hygiene standards. We request our customers to read this policy carefully before making a purchase.

We always ensure:

  • Products are genuine and freshly packed

  • Proper packaging is used for safe delivery

  • Skin-friendly and quality-tested formulations are offered

However, in rare cases, products may arrive damaged or a customer may face issues. This policy explains what to do in such scenarios.

2. Eligibility for Returns

Due to hygienic and safety concerns, we accept returns only under certain specific conditions. You may request a return or exchange only if:

  • Wrong product received

  • Product received is damaged or leaked

  • The product is expired on arrival

  • The product packaging is completely sealed and unused (only for return eligibility)

We DO NOT accept returns in the following cases:

  • Used or partially used products

  • Product damaged after delivery due to customer handling

  • Minor packaging dents during transit that do not affect product functionality

  • Personal dislike of fragrance, texture, shade, or results

  • Items purchased during sale / combo / special offer

3. Return Request Time Window

You must raise a return or issue request within 48 hours of receiving the order.

You can raise a request via:
📧 Email: limeviacosmetic@gmail.com
📞 Call/WhatsApp: +91 70693 55436

While submitting your request, please attach:

  • Order Number

  • Unboxing Video (required)

  • Clear Photos of product and package

Note: Without an unboxing video, return/refund requests cannot be processed, as it is mandatory to verify claims.

4. Return and Verification Process

Once we receive your complaint, the following process begins:

  1. Our support team reviews the issue and verifies the photos/video.

  2. If the claim is valid, we approve the return request.

  3. We arrange reverse pickup (where available), or we request you to courier the product back to us.

  4. Once we receive the product, we inspect it to ensure the issue matches your claim.

  5. After approval, refund/exchange is processed.

This process may take 7–14 business days.
We request your patience and cooperation during this period.

5. Refund Policy

Refunds are issued only under valid return claims and after the product has been received and inspected.

Refund Will Be Processed In:

  • Bank Account / UPI / Original Payment Method

Refund is NOT applicable when:

  • Product is used

  • Product is returned in damaged condition (not originally claimed)

  • The reason is personal dissatisfaction

Important: We do not guarantee skin results because every skin type is different.

6. Exchange Policy

In valid cases, we can offer product replacement instead of refund.

You may request an exchange if:

  • Product is damaged on arrival

  • Incorrect item is delivered

  • Packaging defect is verified

Exchange shipping charges may apply depending on location.

7. Order Cancellation

Before Shipping:

You may cancel the order within 2 hours of placing it.

After Shipping:

Once shipped, orders cannot be canceled.

If the customer refuses delivery, two-way courier charges will be deducted before refund.

8. International Orders

  • International orders are not eligible for return or refund, unless damaged on arrival.

  • Customs duties (if any) are payable by the customer.

9. Customer Responsibility

By placing an order, the customer agrees to:

  • Provide correct address and delivery details

  • Receive the shipment at delivery time

  • Not misuse the return policy

10. Company Responsibility

We ensure:

  • Genuine and certified cosmetic ingredients

  • Standard skin-safety formulations

  • Secure packaging and timely shipping

  • Responsive customer support

11. Contact Details

If you have any questions about our Return & Refund Policy:

📍 Address:
22 Shivnagar Society, Godadra Road, Surat, Gujarat, India

📧 Email: limeviacosmetic@gmail.com
📞 Phone: +91 70693 55436

12. Legal Disclaimer

We reserve the right to modify or update this policy at any time without prior notice.